Refund policy

Return & Refund Policy
We accept returns for both defective and non-defective products. The return request must be made within 90 days from the date you receive the parcel, based on the courier tracking information.

Eligibility for Return
To qualify for a return, the item must be in new or slightly used condition, with all original packaging and accessories included.

Return Method & Fees
• Method: By mail
• Return Label: Customer responsibility
• Shipping Fee: The customer is responsible for return shipping costs.
• Restocking Fees: No cost
• Refund Processing Time: 3 days

Return Process
To initiate a return, please contact us at hi@lohacustom.com with your order details. Once your return request is approved, you may return the item to the following address. Items returned without prior approval will not be accepted.

Return Address:
Loha Custom
408, Block B, Dingye Building
International Enterprise Centre
Guanggu Avenue, Hongshan District, 430073
Wuhan, Hubei, China

Refunds
Once we receive the returned item, refunds will be processed within 3 days and issued to the original payment method.

Exchanges
We accept exchanges. If you would like a replacement for a defective or damaged item, please contact hi@lohacustom.com to initiate the exchange process.

For further inquiries, please contact hi@lohacustom.com.