Frequently Asked Questions

Estimated Shipping Time

Delivery times vary by country. Please refer to the table below for detailed information.

 

Important Notes:

• If a country or region is not listed in the table, it does not mean that we cannot deliver to that area. It simply means we do not have delivery time data for that location at this time.
• To inquire about delivery to a country or region not listed, please contact us via the chat window or email: hi@lohacustom.com.
• For estimated delivery times, you may also refer to the data for neighboring countries listed in the table.

Order Processing Time

At Loha Custom, we prioritize quick processing of your orders. Most orders ship on the same day or within one business day from the time your order is received. Please note that weekends are not considered shipping days.

Tracking Information

All orders are shipped with a tracking number. The carrier and tracking details will be emailed to you once your shipment has been dispatched.

Freight and Taxes

We offer free worldwide express shipping. For faster and more secure logistics, you can upgrade to priority shipping for an additional $5.99. All customs duties are covered by us, so you will not incur any extra charges.