Privacy policy

Privacy Policy

This Privacy Policy explains how lohacustom.com (referred to as the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions, require further information about our privacy practices, or wish to lodge a complaint, please contact us via email at hi@lohacustom.com or by mail at:

Address:
408, Block B,
Dingye Building,
International Enterprise Centre,
Guanggu Avenue, Hongshan District, 430073,
Wuhan, Hubei, China.

Collecting Personal Information

When you visit the Site, we collect information about your device, interaction with the Site, and data needed to process your purchases. We may also gather additional information if you contact us for customer support. Any information about an identifiable individual is referred to as “Personal Information.” Below are the types of Personal Information we collect and the reasons for collection.

Device Information

  • Purpose of collection: To load the Site accurately for you and perform analytics to optimize our Site.

  • Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with our vendors as necessary.

  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and interaction with the Site.

Order Information

  • Purpose of collection: To provide products or services to fulfill our contract with you, process your payment, arrange for shipping, provide invoices and order confirmations, communicate with you, screen for potential risk or fraud, and offer information or advertising related to our products or services based on your preferences.

  • Source of collection: Collected from you.

  • Disclosure for a business purpose: Shared with necessary vendors (e.g., sales channels, payment gateways, shipping, and fulfillment apps).

  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.

  • Source of collection: Collected from you.

  • Disclosure for a business purpose: Shared with vendors used to provide customer support.

  • Personal Information collected: Information you provide during customer support interactions.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For example:

  • Google Analytics: We use Google Analytics to understand how customers use the Site.

  • Advertising Partners: We share information about your use of the Site, purchases, and interaction with our ads on other websites with our advertising partners. This may involve the use of cookies or similar technologies.

For more information on targeted advertising, visit the Network Advertising Initiative’s educational page.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfillment, and keeping you updated on new products, services, and offers.

Lawful Basis (For EEA Residents)

If you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent

  • The performance of the contract between you and the Site

  • Compliance with our legal obligations

  • Protection of your vital interests

  • Performing a task carried out in the public interest

  • For our legitimate interests, which do not override your fundamental rights and freedoms

Retention

We retain your Personal Information for our records unless and until you ask us to erase it. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic Decision-Making (For EEA Residents)

You have the right to object to processing based solely on automated decision-making, including profiling, which has a legal effect or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or significant effect using customer data. We may use limited automated decision-making to prevent fraud, which does not have a legal or significant effect on you. Services include temporary blacklists of IP addresses and credit cards associated with repeated failed transactions.

Selling Personal Information (For California Residents)

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”). If applicable, include:

  • Categories of information sold

  • Instructions on how to opt-out of the sale

  • Information on whether information about minors (under 16) is sold

  • Information about financial incentives provided

Your Rights

GDPR (For EEA Residents)

You have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, please contact us through the contact information provided above.

CCPA (For California Residents)

You have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, please contact us through the contact information provided above. If you wish to designate an authorized agent to submit these requests on your behalf, please contact us.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by remembering actions and preferences.

Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser, as there is no consistent industry standard for responding to such signals.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you have a complaint, please contact us via email or mail using the details provided under “Contact” above. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.